This edition brings together updates for managers as we continue to prepare for the East and West Surrey elections, including a reminder about about pre‑election publicity restrictions. There's also guidance to help you familiarise yourselves with working arrangements for staff supporting election duties, including working hours, pay and non‑working days, so you can agree appropriate arrangements in advance.
Alongside this, there's an update on the new Hybrid Working Policy and what this means for teams, changes to how you log onto Access Income Manager (AIM), and the upcoming mandatory training deadline.
We’ve also shared Mari’s April vlog, along with details of the next LGR Q&A session.
Please take a few moments to read through the bulletin and share relevant updates with your teams at upcoming team meetings.
If there’s something you’d like to see included in future editions, please get in touch — we’d love to hear your suggestions.
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New hybrid working policy now shared with staff
RBBC's Hybrid Working Policy has now been shared with staff via the Knowledge. Heads of Service are working with their people managers to clarify or reconfirm hybrid working arrangements for their area, based on service and resident needs, and effective team working requirements. Once confirmed, please ensure the hybrid working arrangements for your service are communicated and discussed with your teams.
RBBC's Hybrid Working Policy has now been shared with staff via the Knowledge. Heads of Service are working with their people managers to clarify or reconfirm hybrid working arrangements for their area based on service and resident needs, and effective team working requirements. Please ensure the hybrid working arrangements for your service are communicated and discussed with your teams, once confirmed.
Access Income Manager (AIM) Single Sign-On
From Friday 1 May, Access Income Manager (AIM) will introduce the Single Sign-On facility, which will change the way you access the application. You will need to set up an 'Access Evo' account where you will be able to manage your credentials in future.
From Friday 1 May, Access Income Manager (AIM) will introduce the Single Sign-On facility, which will change the way you access the application. You will need to set up an 'Access Evo' account where you will be able to manage your credentials in future.
If you are an AIM user, please follow this Quick Guide (PDF) for the steps on how to set up and verify your Access Evo account.
Guidance for staff undertaking election duties on 7 and 8 May
If you have team members supporting election duties, please take a moment to familiarise yourselves with the guidance on working hours, election‑related pay and non‑working days, and agree arrangements in advance.
If you have team members supporting election duties, please take a moment to familiarise yourselves with the guidance on working hours, election‑related pay and non‑working days, and agree arrangements in advance.
Pre-election publicity guidelines
A quick reminder that restrictions relating to publicity for all Surrey councils (including Reigate & Banstead Borough Council) remain in place until the East and West Surrey council elections on Thursday 7 May.
A quick reminder that restrictions relating to publicity for all Surrey councils (including Reigate & Banstead Borough Council) remain in place until the East and West Surrey council elections on Thursday 7 May.
Mari's April vlog - out now
In her April vlog, Mari gives an overview of what’s happening in the lead‑up to the East and West Surrey elections on 7 May, and preparation for the new shadow authorities.
In her April vlog, Mari gives an overview of what’s happening in the lead‑up to the East and West Surrey elections on 7 May, and preparation for the new shadow authorities.
Mandatory training deadline – 30 April 2026
Please remind your teams that they need to complete all their 2025-2026 mandatory training by 30 April 2026.
Please remind your teams that they need to complete all their 2025-2026 mandatory training by 30 April 2026.
How to videos:
Process for appointing temporary resource
If you want to appoint temporary resource (e.g., agency workers, consultants, or other interim support), please note that the recruiting manager needs to complete a Vacancy and Establishment Approval Form which must be approved by Finance, HR, the relevant Head of Service (and SMT if risks are flagged).
If you want to appoint temporary resource (e.g., agency workers, consultants, or other interim support), please note that the recruiting manager needs to complete a Vacancy and Establishment Approval Form which must be approved by Finance, HR, the relevant Head of Service (and SMT if risks are flagged). This approval process is the same as for any recruitment activity. The completed and approved Form must be shared to HR so that a position is created which enables IT to set up systems access for the person being appointed. Requests for IT equipment and systems access cannot be actioned without this.
The recruiting manager will receive a reminder as the temporary employment is coming to the end of the agreed appointment period. If the ‘off-payroll’ cover is ending, the manager should complete a Leavers Notification Form to confirm their last day of work at RBBC.
If the temporary employment agreement is being extended, the manager should review the original Vacancy and Establishment Approval Form, complete the ‘extension to agreement’ section and obtain Finance and HR approval for the extension period.
There are no changes to the process of hiring temporary resource for our Waste and Recycling Team.
Employee Assistance Programme manager advice line
Our Employee Assistance Programme now includes a dedicated manager advice line. While HR can support you with managing situations and applying RBBC policies, there may be times when you prefer to speak with someone external. This could be for emotional support, to look after your wellbeing as a manager, or to gain practical tips for handling challenging or stressful situations.
The Council’s Employee Assistance Programme includes a dedicated managerial advice line. While HR can support you with managing situations and applying RBBC policies, there may be times when you prefer to speak with someone external. This could be for emotional support, to look after your wellbeing as a manager, or to gain practical tips for handling challenging or stressful situations.
The advice line is available 8am to 8pm, Monday to Friday. To access it call 0800 085 3805 or email assist@cicwellbeing.com.
More information.
Local Government Reorganisation
Upcoming LGR Q&A
The next LGR Q&A with Mari is on Thursday 21 May from 12.30pm to 2pm in the New Council Chamber, Town Hall. Colleagues have been sent an invitation to join in-person or online. Sessions for offline teams are being arranged. If you or your team have any questions you'd like to ask about Local Government Reorganisation, please email yourLGRquestions@reigate-banstead.gov.uk.
Upcoming LGR Q&A
Our next LGR Q&A with Mari is on Thursday 21 May from 12.30pm to 2pm in the New Council Chamber, Town Hall. If you or your team have any questions you'd like to ask regarding Local Government Reorganisation, please email yourLGRquestions@reigate-banstead.gov.uk.
Future Surrey staff newsletter
Employees across the 12 Surrey councils receive regular newsletters with the latest LGR updates. The latest newsletter is out now and printable versions for offline teams are available on our LGR hub.
Future Surrey Together intranet
Future Surrey Together is a shared intranet for staff across all 12 Surrey councils. It brings together key information from across all councils, previous editions of the Future Surrey Newsletter, implementation Team biographies, updates, news, FAQs, and what's happening next in LGR. It will exist alongside our own intranet. A link to is available on the homepage of The Knowledge.
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