Service Desk has introduced new steps for password resets. This now includes an additional check via your manager, team leader, or supervisor, who will confirm your identity using your ID badge number. This is to ensure we are absolutely certain that the person requesting the reset is who they say they are.

Staff should always carry their ID badges while at work, including when working at sites such as Community Centres. For more information about re-setting your password, visit ICT User Guide.