The Helping Hand Scheme includes:

• Watersure – help for metered customers who may be in financial difficulties or need extra water for medical reasons
• Bogus callers – a secure password scheme to prevent dishonest visitors getting into customers' homes
• Nominated correspondents – ­arrangements for someone else to deal with a customer’s water-related matter
• Personal notification of water emergencies for the elderly or frail, or for customers with specific medical conditions
• Braille, large print and audio CD services
• Text Relay Service – for customers suffering hearing loss

For more information about these services

Visit Sutton and East Surrey Water’s website, call Customer Services team on 01737 772000 (including 24 hour emergency), or dial 18001 before the number for Text Relay.

Leaflets are also available from doctors’ surgeries, libraries, council offices and local help shops.