When you or someone in your family becomes unwell or is injured, but it’s not serious enough to call 999, it can be hard to find help quickly. NHS 111 is a new national phone service for non-emergency health advice.  

You can now use NHS 111 when, for instance:

• you think you may need to go to A&E
• you are unsure who to call or you can’t contact a GP
• you need health advice on what to do next.

NHS 111 is available 24 hours a day, seven days a week, and is free from landlines and mobiles. Callers can also get information on local health services.

Find out more on the NHS website.

The must-have app

For times when you don’t need to speak to someone, why not try the new local Health Help Now app. It can help you find the right treatment for health problems, especially when you are not sure what to do or who to contact. Easy to use and free, it also gives information on health services in east Surrey. 

Health Help Now, which works on smartphones, tablets and computers, lists common symptoms – such as breathing problems, injury, and sickness – and offers suggestions for treatment based on five age groups: baby, child, teenager, adult and older adult.

You can download the free app for iphones, Android or Windows from the Health Help Now website.

In a life threatening emergency, always call 999.