Newsletter - Reigate & Banstead Borough Council June business e-bulletin

In this issue

Local business news

Learn some great tips to improve your customer service

Enter the Surrey Business Awards

Do you work in the hotel industry?

What's on

6 June 17.30-19.30 Redhill and Reigate Business Forum 'The Road Ahead' What businesses can learn from the Auto industry, Toyota, Great Burgh Book your space now

7 June 08.30-10.00 Data Hack Simulation, Reigate & Banstead Borough Council - Simulation of data hack live. Book your space now

7 June 12.00-14.00 Gatwick Diamond Business Express Networking Lunch, Reigate Manor Hotel. Book your space now

12 June 17.30-20.30 FSB GDPR (General Data Protection Regulation Event) Town Hall, Reigate. Book your space now

13 June 09.30-12.30 Pro Actions - Controlling your cash and increasing profitability Harlequin Theatre, Redhill. Book your space now

13 June 12.00-14.00 Learning Lunch - Customer Service – Caroline Cooper, Naturally Loyal Town Hall, Reigate. Book your space now

26 June 09.30-12.30 Breaking new markets in a post brexit Britian, Welland Medical, Crawley RH10 9AS. Book your space now

11 July 17.00-19.00 Local, Global and Beyond guest speakers from Jellyfish, Pilgrims and Think Laser. Town Hall, Reigate. Book your space now.

12 July 08.00-10.00 Pastries and Networking at Reigate and Banstead Borough Council. Town Hall, Reigate. Book your space now.

18 July 12.00-14.00 Learning Lunch - Riding the waves of change – Joe Cheal, Imaginarium Learning & Development. Town Hall, Reigate.

Companies can struggle with change. If the business owners and senior management are finding it tough, their staff will too.

This session is ‘how to stay on top’ and will explore 3 key factors: business, team and you. Learn some practical tips and thought-provoking ideas that will help you. Book your space now

12 Sept 12.00-14.00 Learning Lunch - Visual Digital Marketing, Instagram – Town Hall, Reigate. Book your space now

17 Oct 12.00-14.00 Learning Lunch - Fitness – Frank Sinclair, Fit with Frank Town Hall, Reigate. Book your space now

14 Nov 12.00-14.00 Learning Lunch - Managing challenging employment relationships and undertaking difficult conversations - Martin Buckland, HR at work. Book your space now

Funding/Awards

Funding and Awards

Surrey Business Awards 2018 Why not enter the Surrey Business Awards which celebrate the best businesses in Surrey Find out more

Reigate & Banstead Business Support Grant Do you have a business based in the borough with less than four employees? Are you looking to grow? Why not apply for our Business Support Grant of up to £1,000?

Small Business Grants Do you represent a business that has been trading for at least one year and has a turnover of between £50,000 and £500,000?
SmallBusiness.co.uk has launched a free-to-enter competition called Small Business Grants, offering £5,000 every month.

Do you need start-up funding for your business? Struggling to get funding from a mainstream provider? Have a look at responsible finance provider Fredericks Foundation, who may be able to help.

Tools

It's quicker to report things, make payments and apply for services online.

Enter the Surrey Business Awards

Why not enter the Surrey Business Awards which celebrate the best businesses in Surrey?

The Awards, in association with Surrey Chamber of Commerce, celebrate excellence amongst the Surrey business community, regardless of size or industry.

There are 15 trophies up for grabs including Prestigious Company of the Year and International Business, along with special awards to recognise growth, innovation and customer service.

Find out more

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Events

Local business news
Celebrating our great local businesses

Congratulations to local business winners in the Muddy Stiletto Awards 2018:

Reigate cafe Beryl and Pegs won best cafe
Horley based Kids Mud Kitchens won best children's business
Reigate classes Pole Rocks, who run pole-based fitness classes in Reigate , Coulsdon, Epsom, Guildford and Bookham, won best fitness instructor
The Lemon Tree, with shops in Banstead and Reigate and four other locations around Surrey and Kent, won best gift shop.

Further congratulations to Shawbrook Bank, who have a Redhill office - they won the best unsecured lender category at the Financial Reporter Awards 2018.

Morrisons Solicitors have been short-listed for three awards at the SLS legal Awards 2018.

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Learn some great tips to improve your customer service

Come along to our Learning Lunch on 14 June to hear Caroline Cooper from Naturally Loyal talk about giving great customer service.

Only 1 in 3 employees are engaged at work, according to Gallup's 2017 State of the Global Workplace study, and 51% describe themselves as “disengaged”.

Imagine what a negative impact that can have on your customers' perception of your customer service!

Find out how to improve staff motivation to improve customer service.

Book your space now.

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Other news

Do you work in the hotel industry?
Find out how to protect some of the most vulnerable in society

Surrey Police and partners have created a toolkit to give staff working in the hospitality industry confidence and support when dealing with situations or incidents that may be encountered in their place of work. Working in a hotel puts you in a unique position to identify and help victims of crime.

Section one of the toolkit focuses on Operation Makesafe, a drive to identify potential victims of child sexual exploitation (CSE). This is a growing problem in all areas of the country, including Surrey. There are a number of signs that could indicate it is taking place. The documents have been put together to help highlight those signs.

The second half of the Toolkit tells you what action can be taken immediately in the event that you witness an incident or have a crime reported to you.

https://tinyurl.com/yd9kocd8

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