In this issue
The Big Bang @ Reigate and Banstead
Have you met Jim?
Enabling your new business
Customers-love 'em or lose 'em!
Reigate business celebrates
SME Surrey Awards
Harp for Hospitals
Job Squeak Website
What's on
What's on
6 Oct, 8-9.30am Reigate Connections, The legal implications of social media, Reigate Manor Hotel. Find out more  

13 Oct, 4.30-7.30pm Volunteer Fair, Reigate College, Just drop in

18 Oct, 9.30am - 5pm Big Bang Careers Fair, Harlequin Theatre, Redhill. See main article

19 Oct, 10-3pm Export Hub, South East Road show.
See main article

20 and 27 Oct, 9.30am-4.30pm
Let's Start a Business, Town Hall, Reigate. Find out more

20 Oct, Target Business Expo, K2 Crawley. Find out more

26 Oct, 4-6pm Enabling your business,
Town Hall, Reigate.  Find out more

4 Nov 8-10.30am International Trade Round table (Latin America) Farnham Castle GU9 0AG. Find out more 

17 and 24 Nov, 9.30am-4.30pmLet's Start a Business, Town Hall, Reigate. Find out more

Business Support Grants
From Reigate & Banstead Borough Council
Do you have fewer than four employees? Are you looking to start up or grow?
Apply for our business support grant of up to £1,000. Just fill in a simple application form and submit it, along with your business plan.
Find out more.
Do it online
It's quicker to report things, make payments and apply for services online.
Customers-love 'em or lose 'em!
Learning lunch 12-2pm Wed 12 October, Town Hall, Reigate
 

Our guest speaker this month, Jim Smith from Shopper Anonymous, will be discussing mystery shopping and how it can benefit your business. 

Give yourself an advantage by learning from the experiance of other businesses. 

You work really hard to generate footfall and enquiries, how do you ensure that customers love the experience, come back and tell others?

Jim Smith has been with Shopper Anonymous for 7 years, UK Wide specialists at customer feedback.  He works with businesses in many sectors across the South East, so has a unique perspective on the standards of customer care in the UK.

In this informative and interactive session, he will cover:

  • the business case for great (not good) customer service
  • the basics of great service, and why they are not consistently applied
  • the art of soft selling
  • a series of hints and tips
  • actions for all to take away
View this youtube video to get an idea of the presentation he gave to Cranleigh business people.

Book your space now
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