Our guest speaker this month, Jim Smith from Shopper Anonymous, will be discussing mystery shopping and how it can benefit your business. 

Give yourself an advantage by learning from the experiance of other businesses. 

You work really hard to generate footfall and enquiries, how do you ensure that customers love the experience, come back and tell others?

Jim Smith has been with Shopper Anonymous for 7 years, UK Wide specialists at customer feedback.  He works with businesses in many sectors across the South East, so has a unique perspective on the standards of customer care in the UK.

In this informative and interactive session, he will cover:

• the business case for great (not good) customer service
• the basics of great service, and why they are not consistently applied
• the art of soft selling
• a series of hints and tips
• actions for all to take away