Our modern slavery campaign launched in July and will run until late October. The campaign is designed to raise awareness of the signs of modern slavery and to encourage residents to report suspicions.

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Borough News was produced over July and August, and hit doormats in September.

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To counter inaccurate claims made by the organisers on social media about the cancellation of this year’s Reigate on Ice, we proactively managed the issue and working with Greenspaces, issued a statement via our social media channels and to key local media outlets to correct the misinformation and ensure the Council’s position was clear.

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To prompt landlords of houses in multiple occupation (e.g. house shares) to get ready for a change in law before the government’s 1 October deadline, we pushed information through a range of communications over the summer and early autumn.

Our website and social media channels were utilised, alongside a press release, a Borough News article and a mailing to landlords.

These continue to be a hot topic on social media and with the local media. We have responded promptly to social media chat and media interest about the encampments, giving updates on action taken to move the travellers on to reassure the local community.

We're using Twitter and Facebook supported by traditional media, to remind residents to respond to their annual canvass form, and to do so online where possible.

We had a full and busy summer, with some highlights including the Be a Councillor campaign seeking to raise awareness of the importance of the Councillor role, encouraging residents to comment on the Boundary Commission's proposals for ward boundary changes, and taking the opportunity to promote the Earlswood Lakes bird box trail during the school holidays.

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• We were invited to speak at the LG Comms Academy this month, an event attended by 500+ comms colleagues from across the country, on the platinum award-winning RingGo cashless parking campaign
• We're launching a financial wellbeing campaign to support our residents with the roll out of Universal Credit
• 'My Reigate & Banstead' accounts will go live on our website - allowing people to register for an online account and receive updates on services they have an interest in. Following an initial soft launch to promote the new service in October, there'll be a wider campaign in the New Year when more functionality has been added.